EMERGENCY TENANT INFORMATION

MAINTENANCE REQUESTS

All maintenance requests must be made in writing via email.  If it is an electrical or gas appliance that needs repair we will require the make and model number.  Please include the full address of the property and your contact details in the email.  Where possible please also email a photo of the issue.  Please email: danielle@commvestmanagement.com.au or tim@commvestmanagement.com.au

Phone requests will only be accepted in extreme emergencies. Where possible, we aim to attend to requests immediately, however in some instances where we are required to obtain quotes and the landlord’s approval there may be a short delay. It is the tenant’s responsibility to provide access and keep appointments with tradespeople. Should a tenant not keep an appointment, the tradesperson may charge the tenant a call out fee. Should the property have a garden area which forms part of the rental property then maintenance of gardens/grounds are the tenant’s responsibility. Please ensure that the grass is cut, rubbish is removed and all garden beds weeded. Please ensure the garden is fully watered during the term of your tenancy.

All maintenance requests must be made in writing via email to danielle@commvestmanagement.com.au or tim@commvestmanagement.com.au

PROPERTY EMERGENCIES

Should there be a severe emergency at your property (eg. flooding), please get in contact with

Danielle on 0409 559 886

or

Tim on 0419 360 790

This will ensure an immediate response for evaluation and repair.

 

Office: Suite 205A/434 St Kilda Road, Melbourne 3004

Postal: PO Box 257, South Yarra 3141

©2020 by CommVest Management